Privacy policy

Our privacy policy covers information collected through this website and the request form, plus messages you send us. Once a lender receives your request, that lender's own privacy policy also applies.

We are a free loan-request service, not a lender. We do not decide on loans, so most of the information you give us is collected in order to pass it to lenders and lending partners in our network. Please read this policy together with our terms of use.

We collect the details you type into the request form, technical data from your browser and device, and limited information from partners who help verify identity, prevent fraud or report on your request.

Information you give us

• Name, email address, phone number, home address and date of birth.
• Loan amount, loan purpose and state of residence.
• Income, pay schedule, employment and housing details.
• Bank account details and, where a lender requires it, your Social Security number, so lenders can confirm your identity.
• Anything you include when you email, call or write to us.

Information collected automatically

• IP address, approximate location, browser type, device type and operating system.
• Pages viewed, links clicked, the website that referred you and the time spent on each page.
• Cookie and similar identifiers, described in the cookies section below.

Information from others

Identity verification and fraud prevention providers may confirm that your details match. Lenders and partners may tell us whether they reviewed your request or made an offer, which helps us run and improve our service.

We use your information to match your request with lenders that may lend to you, pass it on, contact you about it, protect against fraud, meet legal duties and improve our website.

• Matching and sending your request to lenders and lending partners in our network.
• Contacting you about your request by email, phone or text, based on your consent.
• Sending updates or offers related to personal loans, which you can opt out of at any time.
• Detecting fraud, abuse and security threats.
• Measuring how the site is used so we can fix problems and make pages clearer.
• Following laws, responding to lawful requests and enforcing our terms.

We share your request with lenders and lending partners in our network, because that is the purpose of our service. We also share data with service providers and when the law requires it.

• Lenders and lending partners: they receive your request to decide whether to make an offer. Some partners pass requests on to lenders of their own.
• Service providers: hosting, email, analytics, security and identity verification vendors that work on our behalf under contract.
• Legal and safety: courts, regulators or law enforcement when required by law, or to protect people from fraud or harm.
• Business changes: a buyer or successor if our service is sold or merged, under the same protections.

Once a lender or partner has your information, its use depends on that lender's own privacy policy, not ours. Lenders may run credit checks, keep your data to meet lending laws and contact you directly. Read each lender's privacy notice before you accept an offer.

Because lenders and partners may pay us when we pass on a request, some state laws may treat this sharing as a sale or as sharing for advertising. Our advertiser and lending disclosure explains how we are paid.

When you submit the form, you may agree to be contacted by us and by lenders and partners by email, phone or text, including automated calls or texts. Agreeing is not required to get a loan.

You can reply STOP to any text from us, use the unsubscribe link in our emails or contact us to opt out. Opting out with us does not stop messages from a lender that already has your request. Ask that lender directly.

We use cookies and similar tools to keep the site working, remember choices, measure traffic and see which pages and partners lead to completed requests. Some tools come from analytics and advertising providers.

Most browsers let you block or delete cookies. Blocking some cookies may stop parts of the request form from working. Third-party analytics and advertising tools follow their own privacy policies, and some offer their own opt-out pages.

We treat a Global Privacy Control signal from your browser as a request to opt out of the sale or sharing of your information for that browser, where state law gives you that right.

You can also opt out by emailing [email protected] or calling (888) 898-6983. An opt-out stops future sale or sharing for advertising by us. It does not pull back a request already sent to a lender, and it does not stop us from passing on a new request you choose to submit.

Depending on your state, you may ask to know, access, correct or delete the personal information we hold, and opt out of its sale or sharing. We will not treat you differently for using these rights.

• Know and access: the categories and pieces of information we collected, where it came from, why we use it and who received it.
• Correct: fix information that is wrong.
• Delete: ask us to delete your information, subject to legal exceptions such as fraud prevention or record-keeping laws.
• Opt out: stop the sale or sharing of your information, and limit the use of sensitive information such as your Social Security number.
• Appeal: in states that offer it, ask us to reconsider a decision on your request.

California residents have these rights under the California Consumer Privacy Act. To make a request, email [email protected] or call (888) 898-6983. We will confirm your identity by matching details you already gave us. An authorized agent may act for you with your signed permission. We aim to respond within 45 days.

Information a lender holds about you is covered by that lender's privacy notice, and some of it falls under federal financial privacy law rather than state law. Send requests about that data to the lender.

We protect your information with encrypted connections, access limits, vendor contracts and monitoring. No online system is completely secure, so we cannot promise that data will never be exposed.

If we learn of a breach that affects your information, we will notify you as the law requires. Protect yourself too: use a secure device, and never share your bank login with anyone who calls you about a loan.

We keep request information only as long as we need it to run our service, resolve disputes, prevent fraud and meet legal or record-keeping duties. After that, we delete it or remove details that identify you.

Lenders and partners that received your request keep it under their own retention rules, which lending laws often require. Ask the lender how long it keeps your data.

Our service is for adults only. We do not knowingly collect information from anyone under 18, and if we learn a minor has sent a request, we delete it.

If you believe a child has sent us information, contact us and we will remove it. Our eligibility guide lists the age and other basics lenders expect.

We may update our privacy policy when our service, partners or the law change. The version on this page applies from the time it is posted, and major changes will be highlighted here.

If a change would let us use information you already gave us in a materially different way, we will ask for your consent first where the law requires it.

Send privacy questions and requests to [email protected], call (888) 898-6983 Monday to Friday, 9am to 5pm Hawaii time, or write to 2472 Alder Boulevard, Suite 999, Honolulu, HI 96813. Please do not email your full Social Security number.

You can also find other ways to reach us, and complaint routes, on our contact page.